What Does Digital Mean for Your Business?
Kay Calpo Lugtu 
I recently interviewed Henry Aguda, UnionBank’s transformational leader who recently was also awarded twice – first as Privacy Advocate of the Year 2021 by the National Privacy Commission and then as Southeast Asian CTO of the Year by The European-Global Banking and Finance Awards. The recognitions give a clear indication of his passion for both … Read moreHarnessing the power of digital
Always be closing – such a proverbial and infamous statement that many sellers are familiar with and definitely could relate to. What are you doing today? Always be closing. What is your next week going to look like? Always be closing. Closing deals – especially the big ones (during my IBM days, we called these … Read moreAlways be closing
I moderated a panel and joined as a panelist too in a recent event that focused on the financial services/banking industry. In particular, we discussed how one could take the customer journey base to digital and in effect how the resulting customer experience would look like in a virtual world. It was an interesting conversation … Read moreDigital customer experience
Since March of this year, the SMS updates of Maynilad in terms of their water interruption schedules have been fairly consistent to the point that I have started an excel file to record and understand what has been happening to our water infrastructure as of late. Three months down the road (and with water interruption … Read moreThe state of our utilities
There is so much weight and thought that must be put in appreciating the fact that the coronavirus disease 2019 (Covid-19) is now acknowledged and accepted as airborne. In a Forbes article published early this month, the acknowledgement that Covid can possibly be airborne started as early as April 2020 last year when aerosol researchers … Read moreCovid and business: A balancing act
India is writing history these days. With new surges of coronavirus disease 2019 (Covid-19) taking place in several countries once again, India is now recording approximately 400,000 fresh cases each day. In a report published by Reuters, it took 10 months for India to reach its first million cases and just a mere four months … Read moreLearning from India
If there is one thing that the Filipinos are good at – hands down – it is in our “bayanihan” spirit. The desire to help each other is just innately in our system. Proof of this is every time calamity strikes: people have the amazing skill in quickly organizing themselves, calling out for donations and … Read moreInsights on the Community Pantry
“Right now, I really just want to take whatever vaccine is available.” “I’m desperate to be protected and will take whatever comes first in my barangay.” “I’m so glad I’m hypertensive – I’m now scheduled to get the vaccine this week.” These are just some of the statements I’ve received from friends when asked … Read moreA possible moral hazard problem in our vaccination program
March 15 will mark one year since Metro Manila and its 12 million inhabitants were placed under community quarantine in an effort to prevent the coronavirus from spreading. Little did we know then that the country would hold the record for enduring the longest lockdown in the entire world. Almost a year after the quarantine … Read moreHappy quarantine anniversary
I previously wrote about managing communities and how community commerce, through its many manifestations (e.g., bartering), is paving the way for more community-led engagement and activities. Because of mobility and travel restrictions, many of us are confined to our homes or limited to the vicinity of our residence or office. This has affected the way … Read moreFocusing on the community