What Does Digital Mean for Your Business?
Kay Calpo Lugtu 
Eighteen months into the pandemic and the fight continues. Nowadays it’s matira ang matibay (survival of the fittest). The pandemic is truly becoming a complex problem to solve with behavioral challenges among the compounding factors. Behavior, or the way someone conducts oneself, is a critical point in any problem-solving exercise and is usually the “deal breaker”, so … Read moreSurvival of the fittest
Much has been written already on the piling and increasing amount of medical waste generated due to the onset of the pandemic, and which has been likewise affected by the recent surge in cases and enhanced community quarantine measures as of late. In fact, even households are now producing medical waste to a certain degree … Read moreManaging medical waste
A year and a half into the pandemic and in shifting operations online, we have seen what we would call emerging virtual cultures in organizations. With all the several workshops, trainings and other online activities we have conducted, there appears to be a main identifier or marker in initially understanding the company’s virtual culture. The … Read moreEmerging virtual cultures
Monday evening was a historic night for Filipinos all over the world as we saw how Hidilyn Diaz emerged victorious in bagging the Olympic gold medal in the Women’s 55-kilogram (kg) category in the weightlifting division. She also set a world record by lifting a total of 224 kg in the process. The win officially … Read moreThe success of Hidilyn Diaz
I recently interviewed Henry Aguda, UnionBank’s transformational leader who recently was also awarded twice – first as Privacy Advocate of the Year 2021 by the National Privacy Commission and then as Southeast Asian CTO of the Year by The European-Global Banking and Finance Awards. The recognitions give a clear indication of his passion for both … Read moreHarnessing the power of digital
Always be closing – such a proverbial and infamous statement that many sellers are familiar with and definitely could relate to. What are you doing today? Always be closing. What is your next week going to look like? Always be closing. Closing deals – especially the big ones (during my IBM days, we called these … Read moreAlways be closing
I moderated a panel and joined as a panelist too in a recent event that focused on the financial services/banking industry. In particular, we discussed how one could take the customer journey base to digital and in effect how the resulting customer experience would look like in a virtual world. It was an interesting conversation … Read moreDigital customer experience
Since March of this year, the SMS updates of Maynilad in terms of their water interruption schedules have been fairly consistent to the point that I have started an excel file to record and understand what has been happening to our water infrastructure as of late. Three months down the road (and with water interruption … Read moreThe state of our utilities
There is so much weight and thought that must be put in appreciating the fact that the coronavirus disease 2019 (Covid-19) is now acknowledged and accepted as airborne. In a Forbes article published early this month, the acknowledgement that Covid can possibly be airborne started as early as April 2020 last year when aerosol researchers … Read moreCovid and business: A balancing act
India is writing history these days. With new surges of coronavirus disease 2019 (Covid-19) taking place in several countries once again, India is now recording approximately 400,000 fresh cases each day. In a report published by Reuters, it took 10 months for India to reach its first million cases and just a mere four months … Read moreLearning from India