Business and life after COVID-19

Since Monday after the President’s announcement of the lockdown, I’ve worked from home — had a video call meeting with business executives from nine Asian countries, conducted my graduate school class using an online collaboration tool, and electronically met with some clients and partners. Business and life will never be the same after COVID-19. For … Read moreBusiness and life after COVID-19

Building a customer-centric organization

In recent years, customer centricity has recently emerged as part of an organization’s vision, mantra, strategy and corporate objectives. This is brought about by the fast-changing and diverse customer preferences. But customer centricity, as a concept and a practice, is nothing new. It was popularized by Lou Gerstner, the chief executive officer (CEO) of IBM … Read moreBuilding a customer-centric organization

Digital maturity

It’s been well accepted by CEOs and senior executives that the world is indeed getting more volatile, uncertain, complex, and ambiguous brought about by fast changing consumer preferences, break-neck speed of technological advancements, and the entry of nimbler technology competitors. That’s why globally and in the Philippines more recently, CEOs and businessmen have embraced digital … Read moreDigital maturity

Changing employee mindsets

With the pace of change and disruption happening globally, organizations both here and abroad are struggling to adapt to take advantage of the opportunities for change, or perish like the recent corporate casualties as Forever 21 and Thomas Cook. Companies are now realizing that digital transformation – the strategic action to accelerate organization capabilities and … Read moreChanging employee mindsets

The evolution of digital transformation

It’s been five years since digital transformation (abbreviated as DX) reached global mainstream consciousness. We owe it to technology vendors who hyped the term in their patently self-serving motives. What have we learned from the past and what prospects are in store for companies that will embark on DX? Let’s examine the evolution of DX … Read moreThe evolution of digital transformation

Forecast and prediction

“Forecasts may tell you a great deal about the forecaster; they tell you nothing about the future.” – Warren Buffett AT the onset of every year, we always search and consume a multitude of headlines such as “Forecasting the world in 2020,” or “Predictions in 2020 and beyond.” Companies attend various seminars on economic forecasts … Read moreForecast and prediction

Competition versus collaboration

“We are competitive here,” said a senior executive of a consumer goods firm, describing the culture of competition among managers and employees of the company. He nonchalantly said it with a sense of pride, as if competitiveness is a natural trait that companies should have. Why not? Competition is in our nature. We compete against … Read moreCompetition versus collaboration

War for talent development has begun

“The war for talent is over. In the Fourth Industrial Revolution, organizations will wage a new war – a war for talent development.” These were my concluding remarks when I delivered a keynote in a national congress for human resource management practitioners. I got blank stares as the audience was trying to digest what I … Read moreWar for talent development has begun

Building a feedback culture in the workplace

By 2020, millennials will make up more than half of the entire workforce, while Generation Z will comprise more than one fifth, making these contingents the strongest force in shaping the future of the workplace. Yet, only 30 percent of millennials receive feedback regarding their job performance, despite the fact that 72 percent of employees … Read moreBuilding a feedback culture in the workplace