The urgent need for a digital-savvy board

In June 2018, I wrote a column on one root cause of the failure of digital transformation in organizations — the dearth of digital-savvy boards. This was the case then, because “corporate boards have been traditionally focusing on effective governance during the last decade brought about by scandals in the business world, such as that … Read moreThe urgent need for a digital-savvy board

Agility and discipline

Jeff Bezos once said “The only sustainable advantage you can have over others is agility, that’s it. Because nothing else is sustainable, everything else you create, somebody else will replicate.” That is why he is the richest man in the world because he and his companies are agile in all aspects – detecting opportunities earlier … Read moreAgility and discipline

How the sales process transformed overnight

As businesses all over the world start to reopen, many of them find themselves struggling to restart, especially those that require personal, or face-to-face, selling. Such businesses, like those in insurance or business-to-business (B2B) sales, face unresponsive prospects and customers, and difficulties in delivering a sales pitch using videoconferencing tools. Many insurance agents, for example, … Read moreHow the sales process transformed overnight

Webinar fatigue — another pandemic?

When lockdowns and community quarantines were implemented in many parts of the globe, suddenly everything became digital, including the traditional face-to-face conferences, trainings, public fora, and corporate presentations. Enter the now-ubiquitous webinar! A webinar (a combination of the words “web” and “seminar”) is a video workshop, lecture, or presentation hosted online using webinar software. This … Read moreWebinar fatigue — another pandemic?

Business model innovation

The coronavirus pandemic has definitely forced companies to change how they create and deliver value to their customers. Take, for example, Philippine fast-food giant Jollibee Foods Corp. The Nikkei Asian Review reported that the company recently announced “it will spend P7 billion ($138 million) to build discreet ‘cloud kitchens’ and a stronger delivery service as … Read moreBusiness model innovation

The acceleration of digital transformation

The current global health crisis will change our lives forever. Thirty top global experts, from technology executives to venture capitalists and analysts, weighed in on the pandemic’s lasting impact on how we live, work and think, as reported by Fast Company magazine. Everyone agrees that wor­king from home is becoming the new normal. Employees will … Read moreThe acceleration of digital transformation

Digital trade: A new era in globalization

One purported casualty of the coronavirus disease 2019 (Covid-19) pandemic is globalization. Headlines abound about it: “The Post-Coronavirus World May Be The End Of Globalization,” “Globalization is Dead,” “Coronavirus Could Mean the End of Globalization.” For instance, the World Trade Organization WTO) warned that global trade could fall by up to a third due to … Read moreDigital trade: A new era in globalization

The rise of community commerce

TinaPay Online, which delivers neighborhood bakery favorites to communities in Manila, was born in the early days of the enhanced community quarantine (ECQ). It partnered with Grab riders from the neighborhood, and now it’s earning P7,000 on a good day on deliveries alone, reports. The Community Market was rolled out in cities in Metro … Read moreThe rise of community commerce