GenAI and the future of work

Leaders gathered at this year’s World Economic Forum in Davos to discuss the topic of “Rebuilding Trust”. Amid a multiplicity of pressing concerns, conversations focused on how the present global developments will affect work in the future.   The green shift and the rapid breakthroughs in digital technology, particularly generative artificial intelligence (GenAI), have brought … Read moreGenAI and the future of work

Real-time customer experience

According to a Gartner study, feedback obtained during a consumer touchpoint yields results that are 40% more accurate than input obtained 24 hours later. Because of this, in today’s digital environment, real-time customer experience has become an essential component of business operations. It speaks to businesses’ capacity to interact with clients instantly and customize experiences … Read moreReal-time customer experience

Fostering internal AI expertise

Businesses looking to remain competitive must now include artificial intelligence (AI) into their operations due to the ever-changing nature of technology. The question of whether to purchase AI capabilities or make an internal investment in developing AI talents is frequently prompted by the decision to integrate AI into organizational processes. Acquiring off-the-shelf AI solutions could … Read moreFostering internal AI expertise

The power of experience intelligence

In today’s digital landscape, understanding and optimizing the customer experience has become a top priority for brands across industries. This emphasis stems from the recognition that customer experience (CX) plays a pivotal role in shaping brand perception, loyalty, and business success. However, simply acknowledging the importance of CX is no longer sufficient. To truly excel … Read moreThe power of experience intelligence

ROI of DEI

In the ever-evolving global business landscape, diversity, equity and inclusion (DEI), initiatives are gaining recognition not just as moral imperatives but as strategic direction. Investments with measurable returns. Organizations here and abroad are investing on DEI initiatives but is there any return on investment (ROI)? Let us delve into their economic benefits and their impact … Read moreROI of DEI

How AI is transforming business models

Artificial intelligence (AI) is revolutionizing a wide range of sectors’ business landscapes. Tech-savvy companies are leveraging AI to develop new ecosystems and business models that spur innovation and growth. AI is changing the way businesses run and provide value to their clients in a variety of ways, from wearable technology to platform-based approaches.   One … Read moreHow AI is transforming business models

Omnichannel trends in 2024 and beyond

In the dynamic landscape of retail and commerce, the concept of omnichannel has evolved into a strategic imperative for businesses seeking to stay ahead of the curve in 2024 and beyond. As technology continues to advance, consumer expectations rise, and the global marketplace becomes increasingly interconnected, companies are leveraging omnichannel trends to create seamless, integrated … Read moreOmnichannel trends in 2024 and beyond