Fuelled by passion for people, our team of OD practitioners help organizations go through digital transformation
The Digital Performance Diagnostic
The Digital Performance Diagnostic helps organisations with their digital transformation by:
Bench-marking their digital capabilities and spend against industry leaders
Understanding their digital strengths and weaknesses
Prioritising the areas of greatest opportunity for improvement and revenue generation
Understanding the characteristics of digital leaders in their industry
Becoming masters in digital
Method and Value:
The Benchmark consists of 103 questions and aims to provide insights into your digital maturity, compared to that of your competitors. It will also identify your most important improvement areas. The benchmark survey takes approximately 60 minutes to fill out. All information provided by participants will be handled with the utmost care. We respect your privacy.
Individual survey results will only be presented to the participants and their respective company. For all other parties, data will be available in the form of anonymously aggregated numbers, organized by industry and country.
Benchmark results will be provided to you upon request in the form of a report and can also be presented to you in a workshop format. If you have any questions or would like to set up a meeting, please call +31 646 828785.
The Digital Performance Benchmark contains six capability groups that collectively define digital mastery
1. Deliver a superior digital experience
Deliver digital experience consistently
Deliver a branded digital experience
Enable customer service differentiation and personalization
2. Use digital to create and shape demand
Expand into new markets
Have best in class e-commerce capability
Use channels strategically
Create high-margin digital products and services
3. Master big data to enable digital engagement
Extract and apply value-adding insights
Use customer data strategically
4. Use Digital technology to innovate
Execute a pervasive digital innovation agenda
Implement clear, efficient processes
Master digital channels and digital security
5. Organize to be digital
Integrate digital throughout the organization
Manage, train, and retain best talent
Ensure senior executives are digitally savvy
6. Measure your Digital Performance in real time
Review our digital performance improvement road-map regularly
Measure our digital performance and know the bottom-line
Monitor our digital customer experience
Digital & Cultural Transformation
The key elements in our work are value identification, tracking and navigation towards the desired outcome and program Governance Excellence to ensure the right people take the best decisions. We also focus on empowered PMO (Project Management Office) which allows Project Managers to focus on their managerial work but also deliver leadership with insights to ensure the program is on the right path.