Culture Hacks & Organization Development

Fuelled by passion for people, our team  of OD practitioners help organizations  go through digital transformation

The Digital Performance Diagnostic

The Digital Performance Diagnostic helps organisations with their digital transformation by:

Bench-marking their digital capabilities and spend against industry leaders

Understanding their digital strengths and weaknesses

Prioritising the areas of greatest opportunity for improvement and revenue generation

Understanding the characteristics of digital leaders in their industry


Becoming masters in digital

Method and Value:

The Benchmark consists of 103 questions and aims to provide insights into your digital maturity, compared to that of your competitors. It will also identify your most important improvement areas. The benchmark survey takes approximately 60 minutes to fill out. All information provided by participants will be handled with the utmost care. We respect your privacy.

Individual survey results will only be presented to the participants and their respective company. For all other parties, data will be available in the form of anonymously aggregated numbers, organized by industry and country.

Benchmark results will be provided to you upon request in the form of a report and can also be presented to you in a workshop format. If you have any questions or would like to set up a meeting, please call +31 646 828785.


The Digital Performance Benchmark contains six capability groups that collectively define digital mastery

1. Deliver a superior digital experience

Deliver digital experience consistently

Deliver a branded digital experience

Enable customer service differentiation and personalization

2. Use digital to create and shape demand

Expand into new markets

Have best in class e-commerce capability

Use channels strategically

Create high-margin digital products and services

3. Master big data to enable digital engagement

Extract and apply value-adding insights

Use customer data strategically

4. Use Digital technology to innovate

Execute a pervasive digital innovation agenda

Implement clear, efficient processes

Master digital channels and digital security

5. Organize to be digital

Integrate digital throughout the organization

Manage, train, and retain best talent

Ensure senior executives are digitally savvy

6. Measure your Digital Performance in real time

Review our digital performance improvement road-map regularly

Measure our digital performance and know the bottom-line

Monitor our digital customer experience

Digital & Cultural Transformation

The key elements in our work are value identification, tracking and navigation towards the  desired outcome and program Governance Excellence to ensure the right people take the  best decisions. We also focus on empowered PMO (Project Management Office) which  allows Project Managers to focus on their managerial work but also deliver leadership with  insights to ensure the program is on the right path.