Cyber resiliency in the PH fintech industry

Fintech services are leading digital adoption in the Philippines. Driven by work-from-home arrangements, distance education and social distancing protocols, more Filipino consumers are purchasing and paying online, and sending money digitally to others. This is evidenced by a 37-percent annual increase in PESONet transactions to P502 billion last year, according to the Bangko Sentral ng … Read moreCyber resiliency in the PH fintech industry

Purpose, mission, vision, and values

Times have changed indeed. After more than two years of the pandemic, business will never be the same. Customers have been used to utilizing digital channels to buy and use products; but at the same time, they look for physical interactions. Employees want to continue the hybrid model of working. Competitors are aplenty, as more … Read morePurpose, mission, vision, and values

How to innovate your product or service

In the last two years, we have witnessed the accelerated migration of organizations and consumers to digital platforms and services. This resulted in the growth of digital transactions in shopping, payments, logistics and others. The recent easing of restrictions, however, has propelled consumer yearning for physical buying experiences. E-commerce firm Shopify observed last year that … Read moreHow to innovate your product or service

Understanding the ‘masa’

“I don’t understand; my FB friends are all ‘pink.’ Why did we lose?” “I don’t understand why Robin Padilla won.” These are just some of the posts that I see in my social media feeds. Most of the posters, however, are professionals living comfortable middle- to upper-class lives. Why does understanding the Filipino masses remain an … Read moreUnderstanding the ‘masa’

Digital transformation in the banking space

I moderated a regional virtual event a few weeks ago that gathered executives in the banking space to discuss and share learnings in their organizations’ digital transformation journeys. We heard insights from executives in Malaysia and India and were also lucky to have the pleasure of hearing from Philippine bank executives. The banking experience in the … Read moreDigital transformation in the banking space

Enabling customer experience through technology

The pandemic has propelled Filipinos to form new online shopping habits, and they now rely heavily on social media, apps and mobile devices to evaluate brands and make purchases. To capture mind share and preference, retailers, fintechs, business-to-business companies and every organization growing revenue via e-commerce need to humanize engagement and customer experience (CX) throughout … Read moreEnabling customer experience through technology