The anatomy of fake news about Covid-19

The coronavirus disease 2019 (Covid-19) has been a super-spreader event of misinformation online, leading to an all-time high level of fake news online, according to a report of late last year. The unprecedented rise of misinformation and disinformation online about the coronavirus started at the onset of the pandemic in 2020. For instance, in … Read moreThe anatomy of fake news about Covid-19

Why customer experience is everything

At the onset of the pandemic last year, companies hurriedly shifted their business models to digital by setting up e-commerce and online platforms. Great example of digital transformation; or so we thought. For instance, one large grocery chain set up an online ordering system which my wife started to use. She would visit the grocery portal, … Read moreWhy customer experience is everything

Forecasting in uncertain times

One senior executive of an organization pronounced during a planning session I was involved in that “one assumption for our 2021 plan is that we can have face-to-face engagements with consumers and customers by the fourth quarter.” This assumption was plugged into the 2021 financial budget. Last month, news about a more contagious strain of … Read moreForecasting in uncertain times

The biggest business lessons of 2020

“The coronavirus will peak in March and will die down in April.” These are the unanimous pronouncements from a medical doctor and an economist when I attended a business lunch seminar in early February 2020, about the prospects on the coronavirus. I must admit that it was comforting to hear those words from experts, exactly … Read moreThe biggest business lessons of 2020

Opportunity identification in the new normal

I recently wrote about how, in the corporate space and for those doing sales, achieving yearend targets could be a (major) breakthrough or a (massive) breakdown. With all things being equal — support on resources given, unique value proposition conveyed and other externally required factors — it becomes up to the salesman himself to go … Read moreOpportunity identification in the new normal

Learner journey mapping

Learning, be it academic or corporate, has almost entirely migrated to the online realm in just a few months after the coronavirus pandemic started. Schools hurriedly implemented learning management systems (LMS) to deliver blended learning, combining synchronous and asynchronous modalities, to students. On the other hand, corporate learning moved from a predominantly classroom setup to … Read moreLearner journey mapping