Crafting and evaluating balanced measures

It’s the quarterly earnings season. Publicly traded companies provide quarterly reports of their unaudited financial statements, such as balance sheets, income statements, and cash flow statements, highlighting key measures such as gross revenue, net income, cost-to-income ratio, and others depending on the industry of the reporting company. Analysts and investors then judge these results from … Read more

Intellectual honesty

Intellectual honesty emanating from business leaders is a growing skill that may be attributed to the increase of Gen Z employees in the workforce. In the work that we do at Hungry Workhorse, we get feedback from managers in relation to the management of Gen Z employees, i.e., they are not easy to understand, they … Read more

How financial services CEOs prioritize CX

Twenty-five percent of customers switched banks, and over a third switched their insurers and wealth managers. This is according to a 2022 global study by Maze, a user research tech firm. This is why delivering superior customer experience (CX) has emerged as a strategic imperative for the C-suite across the ever-evolving landscape of financial services, including in the Philippines. This shift in focus stems from a confluence of factors, ranging … Read more

GenAI and the future of work

Leaders gathered at this year’s World Economic Forum in Davos to discuss the topic of “Rebuilding Trust”. Amid a multiplicity of pressing concerns, conversations focused on how the present global developments will affect work in the future.   The green shift and the rapid breakthroughs in digital technology, particularly generative artificial intelligence (GenAI), have brought … Read more

Toxic tech

Technology is not simply a tool for progress in today’s fast-paced digital world; it is also reshaping the way we communicate and work. Toxic tech is a darker aspect of this computer-driven world that is sometimes disregarded. This phrase describes the negative effects that tech practices, goods or cultures can have on people as well … Read more

The power of experience intelligence

In today’s digital landscape, understanding and optimizing the customer experience has become a top priority for brands across industries. This emphasis stems from the recognition that customer experience (CX) plays a pivotal role in shaping brand perception, loyalty, and business success. However, simply acknowledging the importance of CX is no longer sufficient. To truly excel … Read more

Failing forward

Social media is abuzz with Jo Koy’s “failed” hosting of the Golden Globe Awards. But we know that he will rise from this tough situation. But he remains resilient.  ‘I’m not going to let this bring me down’, he said in an interview on KTLA 5 Morning News, referring to the backlash over a joke … Read more

TikTokification

“TikTok is poised to become the highest earning mobile app ever — approaching the $15 billion milestone in 2024,” according to a recent report by data.ai. “Consumers are spending over $11 million per day tipping their favorite content creators, propelling TikTok past the world’s most lucrative mobile game to date,” the report said. Indeed, TikTok … Read more