Creativity — talent or skill?

THE debate on whether artificial intelligence (AI) will replace human jobs or not is heating up. While the World Economic Forum (WEF) predicts that five million jobs will be lost by 2020 because of automation, other experts prognosticate that more jobs will be created than destroyed. But we can’t deny that AI is indeed shaping … Read moreCreativity — talent or skill?

Protecting the welfare of the BPO workforce

Just recently, Quezon City Representative Alfred Vargas filed House Bill 5728, “An Act Ensuring the Rights, Welfare and Safety of the Workers in the IT-BPO industry in the Philippines,” aiming to enhance the working conditions and addressing professional development and career growth of this 1.2 million strong workforce. For an industry to be present more … Read moreProtecting the welfare of the BPO workforce

The 4th Industrial Revolution – Are we ready?

One thing is clear – the fusion of different technologies in the digital, physical and biological spheres is disrupting businesses and organizations the world over. Commonly referred to these days as the 4th Industrial Revolution, or 4IR, this phenomenon is having a profound impact on the way we live, learn, work, and relate to each … Read moreThe 4th Industrial Revolution – Are we ready?

What is digital transformation?

While waiting for a colleague in a quiet Makati restaurant, I overheard a conversation between a technology vendor and a senior executive of a consumer goods firm. The latter was obviously pitching its products and services to the business executive for the prospective customer’s company to achieve “digital transformation.” The executive insisted that he has … Read moreWhat is digital transformation?