Hope and strategy

“Hope is not a strategy.” – Anonymous   The holiday season, and 2020, ended with little fanfare. Messages of hope from world leaders and ordinary people abound at the end of the old year and the onset of the new one. A cursory look at the search engine counted 1 billion of such messages, expressing … Read more

Agility and discipline

Jeff Bezos once said “The only sustainable advantage you can have over others is agility, that’s it. Because nothing else is sustainable, everything else you create, somebody else will replicate.” That is why he is the richest man in the world because he and his companies are agile in all aspects – detecting opportunities earlier … Read more

The science of staying focused

The New Year always brings new directions and new hope for everyone. For Baby Boomers and Gen Xers like me, we often list our New Year’s resolutions such as losing weight, learning a new skill, or taking on a new hobby. For the younger generations, it’s a much more generalized hashtags posted in social media, … Read more

Revisiting your vision and mission

“The pace of change has never been this fast, yet it will never be this slow again,” said the Prime Minister of Canada Justin Trudeau during the World Economic Forum gathering. We have never seen a world as volatile, uncertain, complex, and ambiguous as it is now. Technology is progressing at break-neck speeds, giving rise … Read more

Luck or serendipity?

Many observers consider the shareholders of the Coffee Bean & Tea Leaf (CBTL) chain lucky for having exited the competitive coffee market through its recent acquisition by Jollibee. I call it serendipitous, potentially for Jollibee, to turn around the ailing coffee chain using its retail marketing prowess. In business, we attribute good deals to ability … Read more

How hungry are you?

“Stay hungry. Stay foolish.” — Steve Jobs In 2015 when my wife, Kay, and I were thinking of a business to set up, we tossed our observation that there’s a dearth of sales professionals in the technology sector as evidenced by companies and headhunters often asking us to refer sales professionals. Traits commonly cited by … Read more

Creativity — talent or skill?

THE debate on whether artificial intelligence (AI) will replace human jobs or not is heating up. While the World Economic Forum (WEF) predicts that five million jobs will be lost by 2020 because of automation, other experts prognosticate that more jobs will be created than destroyed. But we can’t deny that AI is indeed shaping … Read more

Protecting the welfare of the BPO workforce

Just recently, Quezon City Representative Alfred Vargas filed House Bill 5728, “An Act Ensuring the Rights, Welfare and Safety of the Workers in the IT-BPO industry in the Philippines,” aiming to enhance the working conditions and addressing professional development and career growth of this 1.2 million strong workforce. For an industry to be present more … Read more