What Does Digital Mean for Your Business?
Every startup dreams of reaching unicorn status, a term used to describe one that is valued at over $1 billion. It’s difficult to pinpoint what exactly gives a unicorn its horn, so to speak, so what do successful startups have in common? They prioritize customer experience (CX), according to the 2020 Startups CX benchmark report … Read moreCustomer experience lessons from unicorns
The coronavirus pandemic has forced companies to adopt digital transformation and change how they create, deliver, and capture value to their customers. Take, for example, Philippine fastfood giant Jollibee Foods Corp. The Nikkei Asian Review reported that the company recently announced “it will spend P7 billion ($138 million) to build discreet ‘cloud kitchens’ and a stronger delivery … Read moreDual transformation: Now is the right time
Suddenly, everyone is going digital. Companies are implementing work-from-home, moving to cloud computing, upgrading their networks and applications, and adopting e-learning and videoconference practices. Banks are fastracking their digital banking offerings. Hospitals are doing telemedicine. Universities are incentivizing their teachers to develop online courses. Small and medium enterprises are putting up their websites and exploring … Read moreChanging customer behaviors amid COVID-19
The New Year always brings new directions and new hope for everyone. For Baby Boomers and Gen Xers like me, we often list our New Year’s resolutions such as losing weight, learning a new skill, or taking on a new hobby. For the younger generations, it’s a much more generalized hashtags posted in social media, … Read moreThe science of staying focused
In one of my talks, I asked the audience of about a hundred millennials these questions: “Who knows what blockchain is?” Ten raised their hands. “Who knows what cryptocurrency is?” About twenty. “Who knows what bitcoin is?” Almost all raised their hands. But when I asked further, the audience referred to bitcoin as a form … Read moreWill Filipino consumers embrace them?
It was awe-inspiring to see the updated blue-print of the New Clark City unveiled by Bases Conversion and Development Authority (BCDA) President and CEO Vince Dizon during the Pre-SONA in July 1. Construction of the Phase 1A, which includes an athletics stadium that can seat 20,000 individuals, and an aquatics center with a seating capacity … Read moreRight time for smart cities
It was in 2007 when I started to talk about cloud computing in public fora, company and client meetings, and articles in newspapers. It was too early during that time. I remember presenting its concepts during a management committee meeting in a global IT services company, and I either got blank stares or jokes about … Read moreCloud computing — cloudy no more
At the start of the new year, I hear and read about people’s New Year’s resolution involving learning or acquiring new skills, may it be professional or personal, like a new programming language, or technical writing, or even learning how to bake. Such is the right attitude in the midst of the 4th Industrial Revolution … Read moreThe rise of microlearning
Banking in the Philippines has always been perennially a time-consuming yet somehow an interesting activity for me. This is due to the fact that there are certain limitations in the local banking system that one would not know until he is finally in the counter after spending a good amount of time queueing. I remember … Read moreBranchless banking
I get invited by a lot of companies to talk about future jobs. Increasingly, many business leaders and even employees are raising concerns about what jobs lie ahead and what necessary skills are needed to adequately prepare for the 4th Industrial Revolution (4IR). The fusion of different technologies in the digital, physical and biological spheres … Read moreThe future of organization dev’t and HR